We are committed to protecting and respecting the privacy of all visitors and users of the “Website”.
We may collect and process the following data about you:
Information that you enter via our Website. This includes information provided at the time of registering an account on our Website, subscribing to any service which we provide, searching our Website, placing an order on our Website, participating in discussion boards or other social media functions on our Website, creating wish lists on our Website, or requesting further services. We may also collect and process information when you enter a competition or promotion, and when you report a problem with our Website. The information you give us may include without limitation your name, postal address, e-mail address, password, telephone number, financial and credit card information, age, occupation, personal description, photograph, product interests and style interests.
Details of transactions you carry out through our Website and of the fulfilment of your orders.
If you contact us (by phone, email, or otherwise), we may keep a record of our correspondence with you.
Information you provide when you enter a survey (we may ask you to complete surveys that we use for research purposes, although you do not have to respond to them).
Technical information may be collected automatically, including without limitation the Internet protocol (IP) address used to connect your computer or device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Details of your visits to our Website may be collected automatically, including without limitation full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data, weblogs and other communication data.
We are also working closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information
providers, credit reference agencies and fraud prevention service providers) and may receive information about you from them.
We are strongly committed to preserving online privacy for all of our Website visitors, including children. The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you are not permitted to use or submit information to the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information. You can elect to save your credit or debit card details once your order on our Website has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every subsequent transaction where you elect to use the saved credit/debit card. If you elect to store your credit or debit card details after an order on the Website, your credit/debit card details will be stored with our trusted third party payment processor.
We may use information held about you to:
In order to better serve our Website visitors and customers, we may use Google Analytics features (more information about these features is set out below and at https://www.google.com/policies/privacy/partners/).
You can opt-out of the Google Analytics features and customise Google Display Network ads using the Ad Settings.
As an added privacy measure, you can download and use the Google Analytics opt-out browser add-on.
Google Analytics features include the following:
We may disclose your personal information:
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
We keep this Policy under regular review. This Policy was last updated in December 2020.